Grievance Redressal

EkRatti aims to resolve customer and partner concerns fairly and promptly. During pre-launch, all website and partnership-related grievances are handled by Openfin Fintech Private Limited.

How to raise a grievance

Email: support@ekratti.app
Director’s Office: director@ekratti.app
Phone: +91 8960198439

What to include

Your full name and contact details
Nature of the issue
Relevant screenshots or reference details
Your preferred contact method

Partner-related complaints after launch

Once Gold/Silver transactions are enabled, this page will be updated with the applicable precious-metal provider’s escalation route, transaction reference process, expected resolution timelines and any legally required grievance-officer details.

A named Grievance Officer and formal response SLA should be added before commercial customer launch.